FAQ's

What if my clothing does not fit?

It happens! These orders will be processed as either Exchanges or Returns. Please contact me as soon as possible so I can arrange an exchange or refund within the 14 day period. All concerns regarding the fit, colour, and/or quality of the order, as well as details of the exchange should be directed to contactme@charlotte-lucy.co.uk

Customer is responsible for all related shipping fees.

What is your turn around time? When can I expect to receive my handmade garment?

Each product is handmade to order so please allow 3-5 Days for your order to be to made and ready to be posted out to you.

I use Royal Mail 1st Class postage, so your order should be with you within 7 days of ordering. If this will be any different you will be notified ASAP. 

Can I cancel my order?

Yes, within 24 hours, you can send an email to contactme@charlotte-lucy.co.uk and let me know about the cancellation and an immediate refund will be granted. Once your item has been sent to post I can not offer a Cancellation. It will have to follow the Returns Policy.

What types of fabrics do you use?

All of the products I make are made from natural fibres such as linen. I seek to source our materials from reputable facilities that practice business at the same ethical standards I do.

Linen fabrics are made with flax fibres. Flax is very similar to hemp in its growing and cultivating properties as well as its durability and wear.  Linen fibres are 100% biodegradable, they produce little to no lint, and can be worn year round.

What kind of dyes do you use?

The inks used by the printers to produce my designs are certificated as Azo dye free.

Also, keep in mind that the colours of the actual garment may be different than how they look in the photos, depending on your monitor settings, and whether the photo was taken in-studio or outside. 

How do I care for my handmade garment?

Clothing can be hand-washed or machine washed on a low temp, gentle cycle which will extend the dye and fabric longevity. Laying flat or hang-dry is best. Natural fibres like linen will wrinkle and crease. You just have to accept this as part of the look. However if you really want to iron the garment please use a medium heat with a pressing cloth whilst the garment is still damp.

Where is your clothing made?

All my clothing is made in a beautiful, sunlit studio in Norton-on-Derwent, Malton, North Yorkshire by myself, Charlotte.

Do you accept wholesale orders?

Yes! Please get in touch via contactme@charlotte-lucy.co.uk for more information.

Still have questions? Submit your inquiry here.